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AOT to order stricter ground-handling after complaint
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SUVARNABHUMI
Airport has always given top priority to the safety of customers’
property and strictly monitored the luggage-sorting area and the baggage
handling conveyor system in order to prevent thefts, it was confirmed
on Friday.
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Airport
director Siroj Duangrat said at a press conference organised by
Airports of Thailand (AOT) that more measures would be implemented
follow a female passenger’s allegation that the lock of her luggage was
cut open and the contents inside ransacked late last month.
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The
woman also claimed that her initial complaint was ignored by airline
staff, so she had filed a police complaint at the Suvarnabhumi precinct.
Her allegations circulated widely on Thai social media and drew public
criticism.
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Siroj said the CCTV footage from the baggage handling
conveyor system did not find anything usual and no one had touched the
luggage in question.
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As an airport service provider could not brush off responsibility, he
said measures would be implemented to prevent such issues in future.
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The airport held a meeting with two companies that won concessions to
provide ground-handling services – Thai Airways International’s Ground
Equipment Services and Worldwide Flight Services Bangkok Air Ground
Handling Co Ltd – and told them to strictly supervise officials to
ensure work was done in keeping with AOT standards, Siroj said.
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If a concessionaire could not offer services that met AOT’s standards
and caused serious damage to its reputation, the AOT would cancel the
concession contract, he said. In addition, the airport is considering
establishing a subsidiary company to more effectively manage baggage
handling and protection of passengers’ belongings, he added.
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Source - TheNation
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Source - TheNation
