Tourists entering Thailand CONFUSED by travel rules

Just over a week after Thailand began a phased reopening to tourists, some international visitors are struggling to conquer the travel admin involved.
The country announced on 22 October that it would open to tourists from 46 countries on 1 November, starting initially with fully vaccinated travellers who apply for entry through the Thailand Pass.

In what sounded like a relatively simple system, arrivals must show a negative PCR test result before and after flying to the country, take one further test on arrival, self-isolate for one night in a hotel while the results are turned around, and – assuming the result is negative – may then freely continue their travels.

But online forums, Facebook groups and frustrated tweets tell a different story.

First, travellers to Thailand must store their proof of vaccination, passport info, health insurance document, hotel and flight bookings in the Thailand Pass, a one-stop digital system that the country brought in to replace its lengthy Certificate of Entry (CoE) process.

Once the criteria are met, the Pass generates a QR code that is scanned upon entry to the country.

However, in its first week, the Pass was so fraught with glitches and unresolved user questions that it made headlines across the country.

“Thai officials are working to fix and improve the Thailand Pass entry system for incoming passengers by air following a growing number of complaints during the week as users encountered bugs and difficulties in using the system and getting the appropriate approval in time to meet flights and bookings,” reported the Thai Examiner on Sunday.

Meanwhile, the Bangkok Post reported on “complaints by some tourists that they had either experienced delays in receiving QR codes or in some cases had not received them at all, following the approval of their travel applications.”

Travellers on Facebook group Thailand Reopening reported issues ranging from never receiving a QR code despite multiple applications; the system requiring upload of a one-page insurance document when most policies are several pages long; and being rejected for including a middle name not displayed on their NHS Covid Pass.

Users of the system also reported challenges chasing up their applications once submitted, with no clear communications centre behind the digital system.

“Just sent our 10th request for the Thailand Pass, departure in 10 days (SF-Bangkok) – more than €1,200 already committed in this trip, starting to become crazy!,” tweeted Paris-based Lucie Hardy, tagging Thailand’s Ministry of Foreign Affairs.

“My Dad finally received his QR code from Thailand Pass about 24 hours before his flight. We got there in the end but was a stressful experience,” tweeted James Goyder.

For UK-based travel writer Lucie Grace, however, who applied last Wednesday, the Thai Pass worked like a charm.

“Lots of people are getting in a flap about the Thailand pass, but mine did what it said on the tin,” she told The Independent ahead of a trip to Chiang Mai this week.

“I applied on 3 November, received it on 7 November and I’ll fly on 10 November. No complaints from me.”

She did identify one technical faff which could cause problems for less digitally confident travellers.

“It only accepts jpeg files of all your documents, which were emailed as pdfs, so I had to run everything through a converter. That could be challenging for some people.”

Meanwhile, some tourists have fallen foul of Thailand’s testing-on-arrival policy, with families forced into hotel quarantine when they tested positive.

Thailand-based journalist Richard Barrow published a newsletter earlier today about the consequences of testing positive while in the country, citing the case of a father separated from his family when he tested positive on arrival.

The man estimates that he will have to pay 350,000 Thai Baht (£7,882) towards hospital and quarantine fees if his insurance provider won’t cover it – and his wife and children may have to fly home without him as he will still be in isolation.

“I knew that I was taking a gamble when I chose to buy plane tickets as soon as the Thailand reopening was announced,” the father told Barrow.

“We lost that bet.”
Another man, James, interviewed by Barrow tested negative, but the friend he shared a car from the airport with tested positive, so he has found himself stuck in hotel quarantine regardless.

With this in mind, as her trip approaches, Lucie Grace remains anxious about the possibility of testing positive.

“My biggest concern is that I test positive on arrival. I’m doing the ‘test and go’ scheme – one night in a quarantine hotel and a PCR test. If I test positive but am asymptomatic, it’s a grey area as to whether the mandatory health insurance covers the expensive 14-day hospital stay,” she says.

“Some horror stories are coming out of £7k hospital bills, insurance companies saying ‘You’re not sick so it’s not covered’. That is my nightmare.”

Source - BangkokJack

VISA AGENT  /  How to register for: THAI PASS

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Thailand - Elderly expats dazed and confused over insurance, ‘retirement visas’ and COVID

A new policy concerning insurance for so called ‘retirement visas’, as well as the requirements needed for anyone entering Thailand have sparked concern, confusion and even panic amongst elderly expats.

A recent article by the Pattaya Mail revealed how some older expats now felt “trapped” in Thailand due to new rules recently rolled out by the Ministry of Foreign Affairs.

The new rules which are in accordance with the Thailand Pass system, launched on November 1, state that foreigners who enter Thailand need to provide health insurance with a minimum treatment coverage of 50,000 USD or equivalent in any other currencies.

The concerns raised by the expats who spoke to the Pattaya Mail are that if they were to leave Thailand and visit their home country, they would have difficulty meeting the insurance requirements needed for them to re-enter the country.

The concern mainly comes from elderly expats who due to their age or having pre-existing health conditions means that obtaining insurance is at best expensive or at worst impossible.

For others, they simply can not afford to purchase the insurance one currently needs to visit Thailand.

Pattaya Mail’s article raises some valid points, particularly for elderly expats who wish to return home to visit friends and relatives, which for many has not been possible for almost two years.

However, a short time after the article was published online, a thread started on ASEAN NOW, the comments of which highlighted the confusion among some expats regarding a number of issues related to insurance for so-called ‘retirement visas’ and the current requirements for people wishing to enter Thailand.

Non-Immigrant “O-A” visa vs Non Immigrant O extension

The confusion is predominantly caused by a separate change to the policy for anyone wishing to apply for a Non-Immigrant “O-A” visa.

Non-Immigrant “O-A” visas are available to people aged over 50 who wish to stay in Thailand for 1 year.

Since October 1, applicants are required to have health insurance which offers minimum coverage up to 3 million baht for inpatient care.

However, it is important to note that this requirement only applies to O-A visas.

Most expats in Thailand will have a Non Immigrant O extension, which is normally based on ‘retirement’, which is granted to those aged over 50.

One of the main differences between an O-A visa and Non-Imm O extension is that Non Immigrant O extensions are obtained from an immigration office within Thailand.

A Non-Immigrant “O-A” Visa is obtained by applying at a Thai embassy or consulate overseas.

However, confusion occurs as both the Non Immigrant O and Non-Immigrant “O-A” are often and incorrectly referred to as ‘retirement visas’ – which is used as a kind of catch-all term for both, by everyone from expats to immigration officials themselves.

But when a change in policy specifically applies to one and not the other it is important that people understand the differences between the two.

There is currently no requirement for anyone on a Non Immigrant O extension to have health insurance - apart from if they wish to re-enter Thailand, which is a requirement for all foreigners, regardless of their visa status.

However, those with a work permit can show a valid social security card or certified letter from their employer.

Whether the requirement will be introduced at some point in the future is impossible to say and any mention of such is pure speculation at this stage.

Thailand Pass and insurance

What is also not known is how long the Thailand Pass system - and consequently - the mandatory insurance for foreigners entering Thailand will be required.

While the Thai authorities have previously revealed the issue that unpaid medical bills from uninsured foreign tourists have on the Thai health care system (and state coffers), if the current insurance requirement was to be implemented long term it could potentially put off millions of foereign tourists from visiting Thailand altogether.

 Source - ASIAN NOW

VISA AGENT  /  How to register for: THAI PASS

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Mandatory registration of SIM cards in Thailand (UPDATE)

All you need to know on the mandatory registration of SIM cards in Thailand (UPDATE)

Further to the recent news that mobile phone users in Thailand must register their SIM cards, according to the National Broadcasting and Telecommunications Commission, the methods and rules for registration are *slowly* becoming clearer, but thousands of people are still confused about what it means in practice.

Registering SIM cards in Thailand

Thai Tech and news outlets such as the Bangkok post recently reported that anyone who has purchased a prepaid mobile phone SIM card in Thailand must “register” their personal details with their mobile network before July 31st. Everyone seems confused and rightly so, as even though the dates are clear, nobody seems to know how to check if you are already registered (best to assume not), as well as complications if you are abroad during the registration period.
RELATED: Deadline looms for prepaid mobile users in Thailand to register
Here’s a little clarification on a few of the details, but we will update the information as we learn more.
The new rules come into effect on February the 1st, after which users will have 6 months to provide their personal details (name, ID, and of course the phone number in question) after which they will not be able to use their SIM. If you are a foreign citizen resident in Thailand, you will need to take your passport to register at any of the “subscriber information registration points” setup at Big C and Tesco Lotus, as well as 7-11 stores. It will also be possible in the near future to register at Krungthai registration point, but the date has not been officially confirmed yet.
Last year, the independent SIM card resellers were told to use a mobile app to register the user SIM cards. Using the app, the salesperson would take a picture off your SIM card and your subscriber ID and it would be sent to NBTC for “safekeeping”, both for new and existing users to register their numbers at any shop with the ‘2-snap’ logo. However, the app (which could be downloaded by anyone) was exposed to have lots of security issues. It’s not yet clear what method of actually sending the details to the operators will be used at the aforementioned outlets, but that’s their problem, not yours.
If you are abroad between now and 31st of July, it appears that you will not be able to register by phone or the Internet, as it would impossible to prove who you are without showing your ID in person. We will monitor this closely, as it would be convenient if an Internet/fax/telephone registration method was available for such scenarios. With tens of millions of people needing to register, we doubt that anything other than turning up at a registration point will be accepted.
Tourists who come to Thailand for a holiday and purchase a prepaid SIM card will simply need to show ID at the point of purchase in order to qualify as ‘registered’. This means a passport (valid for at least 6 months, which it should be anyway if you just travelled here) in order to register your SIM card.
Even if you have previously provided such information when you bought a SIM card in Thailand, it’s highly likely that you are not registered because the mobile operators seem to have completely ignored or failed to implement the proper registration procedures.

How to register your prepaid SIM in Thailand

We are still waiting for official word on the process of mandatory SIM registration in Thailand. As eluded to earlier, there has been talk of an app where users can register and perhaps the authorities will think of some other way of ensuring that mobile phone users can easily register their prepaid SIM cards between now and 31st July.
Regardless of what is planned for the registration process, as it stands currently, the easiest way to register your SIM card is to visit the local store of mobile network provider.
Jonathan, one of the writers for ThaiTech recently registered his prepaid SIM card at the Dtac store in Hua Hin.
Jonathan’s situation was that he needed to replace his old SIM card with a new nano SIM for his Google Nexus 6.
As part of this process, he also asked the staff member if he could register his prepaid SIM card. In order to register, Jonathan gave the Dtac staff member his passport who then proceeded to input his details into the computer. The whole process took no more than 5 minutes.
Even if you think you already registered your SIM card when a similar policy was rolled out by a previous government several years ago, we’d still advise that you go into the local store of your network provider to double check your phone is actually registered. Alternatively, you could always try calling the customer service numbers below, but good luck with that.
Seriously, if you are unsure about this whole process, visit your network provider at their local store to check the status or your prepaid SIM.

Contact details of mobile operators in Thailand

Here are the customer service contact details for the mobile operators in Thailand:
AIS: call 1175 from your mobile, or +66 2299 5000 from abroad.