.
Since being rated the ninth worst airport in the world last week
in a report by the website airhelp.com, Suvarnabhumi has released a
statement calling into question the survey, its data-collection methods,
and their low score.
In a Thai statement published on its Facebook page, Suvarnabhumi Airport called the survey unreliable and its methods unscientific.
The airhelp report, released last
Monday, said that it took into consideration reviews from passengers
regarding customer service, security, comfort, check-in, user
experience, and quality of facilities at 76 airports around the world. Suvarnabhumi International Airport was rated 68, scoring just 6.3 points out of a possible 10.
The Bangkok airport said that, while
they are open to criticism and suggestions for improvement, they never
provided any info to airhelp and have a much higher rating on the
better-known site FlightStat, which tracks flight data and airports.
They also accused airhelp of only
taking into account reviews written in English while the majority of
reviews for the Bangkok airport are written in Thai.
Below is a translation of the statement released by the airport about the recent ranking:
Suvarnabhumi Airport will take
comments from the passengers or the organizations who conducted the
survey into consideration, as Suvarnabhumi views that this information
is greatly beneficial to the management of the airport. We know that
this information reflects the thoughts of the passengers.
The ranking on airhelp.com was
conducted for the first time this year, claiming that the survey was
conducted between Dec. 2016 – March 2017 from sources
that have no standards. Regarding the rankings for on-time performance,
quality and service, and passenger sentiment categories, the survey
does not declare the merits and demerits of the airports ranked in the
list.
They address each ratings category individually:
1. On-time Performance
www.airhelp.com does not clearly
state their source for the ranking. Suvarnabhumi insists that it has not
provided any information regarding its performance to this website.
However, Flight Stats, an
organization collecting real-time information on air traffic, ranks
Suvarnabhumi at 13th place in the category of Global Hub Performance in
May 2017.
2. Quality and Service
Airhelp.com stated that it sourced
the information from SKYTRAX star ratings collected between Dec. 22,
2016 – March 20, 2017. There is no evidence that SKYTRAX confirms the
correctness of the information for Airhelp.
The Airport Council International ranked Suvarnabhumi as the 10th best airport in the world last year.
3. Passenger Sentiment.
Airhelp.com stated that it sourced
from Twitter. We found that Airhelp only conducts their ranking from
English-language tweets and its own tools.
Suvarnabhumi Airport welcomes the
results of all surveys if these surveys are from reliable or well-known
organizations such as the Airport Council International, which ranked
Suvarnabhumi 10th best airport in the world.
Probably worth pointing out here that the Airport Council International is a lobbying group for airports.
Source - Coconuts.co