Showing posts with label Tour-operators. Show all posts
Showing posts with label Tour-operators. Show all posts

Monday 28 September 2020

Tourism recovery could take three to five years: Singapore Tourism Board chief

 

The tourism industry must be prepared for a long winter as international travel could take three to five years to return to pre-pandemic levels, even if a vaccine for the corona-virus is developed soon.

But businesses cannot go into hibernation mode if Singapore is to come roaring back as a top destination for high-value tourists when the situation begins to normalize.

This was the stark message from Singapore Tourism Board's (STB) chief executive Keith Tan to industry members at a virtual roundtable session Thursday.

Echoing the bleak outlook, Association of Singapore Attractions (ASA) chairman Kevin Cheong urged operators that are barely hanging on to cut their losses.

"If you think the light at the end of the tunnel is around the corner, this is not a corner. It is a huge turnpike," said Cheong.

Tan said the Government will do its best to aid the industry, such as by stimulating local demand. He also urged firms to develop offerings that can help differentiate Singapore as a travel destination, saying that support will be available to sustain these capabilities.

"We need to be prepared for travelers who are looking for more exclusive, smaller-scale or special experiences that are hard to find elsewhere because we believe that in the years after COVID-19, people will not be traveling so frequently," he said.

Businesses will have to be creative in coming up with new revenue streams in the interim, and some may have to reposition or pivot their business to survive, he noted.

During the two-hour session, industry leaders across sectors such as hotels, retail and attractions spoke about the challenges they face amid the tourist drought and safe distancing restrictions, as well as the need to collaborate and to improve service levels.

Sustained border closures have put the hotel industry here in a "critical financial crisis" as international tourism contributes to about 90 per cent of revenue, said Margaret Heng, executive director of the Singapore Hotel Association.

While the pandemic has hastened the adoption of contactless guest touch-points and online shopping, the personal touch will remain key for the hospitality and retail industries, panelists said.

Better service in stores is also needed if retailers are to give shoppers incentive to visit bricks-and-mortar outlets, said Singapore Retailers Association executive director Rose Tong. "If a shopper steps into the store and is not well treated and not served, then they might as well shop online," she said.

Retail staff should thus be trained in conversational and soft skills to better engage customers, Tong said.


Source - TheJakartaPost

Monday 26 November 2018

Chinese tourists skip Thailand after Phuket boat disaster


A ferry disaster that killed dozens of Chinese tourists in Thailand earlier this year has sent visitor numbers plunging from the kingdom's single largest market. 

The Chinese make up about a quarter of Thailand's 35 million annual visitors who are drawn by cheap beach vacations, renowned food and Bangkok nightlife.

But in July a ferry carrying mostly Chinese tourists back to the resort island of Phuket sank killing 47. 

August recorded an immediate dip of 12 percent and September brought 15 percent fewer Chinese tourists than the same months last year. 

October was the hardest hit, with the tourism ministry reporting Wednesday a same-period decrease of about 20 percent -- or 160,000 people -- from 2017.

About $476 million was lost in spending over the three-month period, statistics showed. 
Thailand has seen tourism slowdowns following a bombing in 2015 in central Bangkok and a military coup in 2014.

 But the prolonged slump of the past few months has been a "wake-up call" for Thailand's tourism operators, Paul Pruangkarn of the Pacific Asia Travel Association said, as it has pushed the sector to mull its overreliance on one country. 
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https://www.hotelscombined.com/?a_aid=145054

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"Too many people have always been focusing too much on getting Chinese tourists," said Pruangkarn, whose association represents hundreds of businesses around the region. 
He predicted tourist numbers will ultimately bounce back.

Since the Phuket tragedy the government has rolled out inducements aimed at regaining trust and making travel easier.

The immigration bureau exempted Chinese tourists from paying a $60 visa-on-arrival fee from November to mid-January. 

Last month four immigration officials were demoted from their position following a probe that found they were demanding "tips" from Chinese tourists to fast track their entry. 

Source - TheJakartaPost